Shipping policy
📦 Shipping Policy – Aqua Pet Essentials
We aim to deliver your aquarium equipment efficiently and reliably. Below are the full details of our shipping process.
📦 Shipping carriers & costs
Free shipping: Standard shipping is free on every order to eligible addresses within the United States, with no minimum spend and no promotional code required. The free standard rate is applied automatically at checkout.
Expedited service: Where a faster service is offered, it is priced separately and shown before payment.
🌐 Shipping area
Delivery area: We currently ship to eligible addresses within the United States.
The available carrier services and estimated delivery windows are displayed during Shopify checkout. We cannot deliver to an address that the carrier or checkout system identifies as unsupported.
⏱️ Processing & shipping times
Orders are generally prepared within 1–2 business days, excluding weekends and U.S. holidays. After dispatch, delivery within the contiguous United States typically takes an additional 3–5 business days, so most orders arrive within 4–7 business days of purchase.
| Stage | Timeframe | Notes |
|---|---|---|
| Order processing time | 1–2 business days (Monday–Friday) | Time required to prepare your order for shipment. |
| Order cut-off time | 3:00 PM Mountain Time | Orders placed before this time on a business day begin processing the same day; orders placed after it, or on a weekend or U.S. holiday, begin processing the next business day. |
| Shipping time | 3–5 business days (Monday–Friday) | Carrier transit within the contiguous United States after processing. |
| Total estimated delivery | 4–7 business days | From order placement to arrival. |
High order volume, address verification, payment review, or product availability may extend processing. An order confirmation is not a shipping confirmation.
🚚 Tracking & delivery
When tracking is available, Shopify sends it to the contact information supplied at checkout. Carrier scans and delivery estimates are controlled by the carrier and may update after the package enters transit. A carrier’s estimated date is not a guaranteed delivery date.
Address accuracy and changes
Customers are responsible for providing a complete, deliverable address. Call us immediately if an address is incorrect. We cannot guarantee changes after processing begins, and additional carrier or reshipping charges resulting from an incorrect address may be the customer’s responsibility.
⚠️ Delays, lost packages, and delivery disputes
Weather, service interruptions, holidays, security reviews, and other events outside our control can cause delays. If tracking appears stalled or a package is marked delivered but cannot be located, check the delivery area and contact the carrier before calling us. We will provide reasonable assistance with an eligible carrier inquiry.
Damaged or incorrect shipments
Contact us within 7 days of delivery with your order number, packaging photographs, shipping label, and clear photographs of the affected item. Keep all packaging while the claim is reviewed. Do not discard or return an item until instructions are provided.
📮 Contact
Aqua Pet Essentials LLC
1309 Coffeen Ave STE 1200, Sheridan, Wyoming 82801 US
(713) 949-2207
hello@aquapetessentials.com